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UPDATE: iBGStar now compatible with iPhone 5, iPod touch 5th Gen
Updated 13 December 2012:
Sanofi is pleased to announce the release of the new iBGStar Diabetes Manager Application (DMA) v. 2.1.1 that is now compatible with the Apple iPhone 5 and Apple iPod touch 5th Generation devices via Apple Lightning‐to‐30pin adaptors (sold separately). See link below for more details.
How can I contact STARcare customer support line?
STARcare customer support offers a toll free 7 am to 10 pm technical support.
Can I purchase meters and test strips online?
Buy meters and cases online today at:
What lancets can I use with the BGStar® lancing device?
Your original BGStar® or iBGStar® kit contains a lancing device and 10 disposable lancets for capillary blood sampling. To minimise pain and skin perforation, lancets should be replaced after every test.
BD Micro-Fine™ + Lancets (33G, 0.20mm) are available at most pharmacies and online.
BD, BD logo and Micro-Fine™ are trademarks of Becton, Dickinson and Company.
How can I register my warranty for BGStar® or iBGStar®?
Send back the card included in the original packaging
In the original packaging for your BGStar® or iBGStar®, a free-post warranty card is included. Complete the details and post it back to Sanofi Diabetes to register your life-time replacement guarantee.
Register your warranty ONLINE:
Benefits of registering your warranty include
Sanofi-aventis Australia Pty Ltd (“Sanofi”) offers customers who acquire a new BGStar® or iBGStar® Blood Glucose Meter within Australia the following warranty terms.